Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler.Both private and public organizations are wrestling with unprecedented challenges: economic uncertainty, market complexity, hyper-competition, changing consumer expectations and regulatory pressures. They are looking to next-generation business process outsourcing (BPO) for solutions to deal with complex economic market fluctuations, increasing competition, evolving technologies and rapidly changing high customer expectations. To address these challenges, they seek valued strategic partnerships with reliable business outsourcing providers who are savvy and progressive.
Business Process outsourcing (BPO) has enabled global organizations to provide added value to its customers,a long-term competitive strategy for organizations wanting to stay ahead of the competition, without taking the focus off its core business. Today’s business process outsources look beyond labor arbitrage and process re-engineering paradigms which provides comprehensively better alternative , which is not only cost competitive but scores way higher in terms of process execution , handling time, scalability and compliance concerns. Hence, a dependable and reliable BPO service partnerwho has embraced the industry best-in-class processes required to deliver such secure outsourcing services is required by the organizations to achieve business goals.
At SPB Corp, we do things differently; we do things passionately and with fervor; we understand the need of our customers in BPO Sector and our aim is to delight them through a blend of operational excellence, industry expertise and transformationcapabilities. With the enormous wealth of our business process outsourcing experience, we have a proven record in: increasing revenues, reducing costs, improving cash flow and capital utilization, maximizing customer satisfaction, and enhancing the client’s overall competitive position utilizing the benefits of our ntegrated BPO platform which seamlessly combines Business Transformation Services, Knowledge Services, Front Office Services, Back Office Services, and Technology Enabled Services.We, at SPB Corp, always believe that, BPO industry is not exclusively about "outsourcing", instead, it is a continual process of growing one’s business by acquiring new customers, retaining old customers and providing service excellence – a winning formula which pays rich dividends.Our BPO services span the following industries:
SPB Corp’s new generation of BPO Service, drives performance improvement across multiple aspects of our clients’ business processes with integrated BPO; the primary element that separates us from our competition. The success of our BPO services is rooted in deep experience and knowledge of our clients’ business and industry to help clients define a broader spectrum of performance targets, including measurable business outcomes such as increased sales, better customer satisfaction, increased market share, higher levels of employee engagement and productivity, improved shareholder value and more. Our extensive experience in managing inbound and outbound call center services, as well as email interactions and live Web chat results in providing contact centreservices for both the Business-to-Consumer and Business-to-Business markets across the globe offering visionary, long-term and reliable support solutions.
Our BPO’s industrialized delivery capabilities—backed by our unparalleled Global Delivery Network—enable us to deliver consistently high levels of performance,that provides an objective, data-driven, and comparative assessment of providers based on their absolute market success and delivery capability. Some of our key capabilities in delivering exceptional BPO service are,
Our Business Process Outsourcing services focus on addressing the specific challenges that needs to be overcome to increase efficiency and focus on revenue areas to increase profitability. Our service listings are,
At SPB Corp, we made it a habit to set the right benchmarks for quality and delivery where, our strength lies in using technology as a backbone to provide faster, better and cost-effective services to our clients.Our host of peripheral activities is aimed to take your business ahead through a blend of manpower, technology, research and analytics, does provide you with a competitive advantage over our competitors due to below features of ours,
Whatever your business goal, we make it work, with you and for you, bringing a passion for reliability, value and performance. We apply extensive analytics capabilities—using our industry acumen, the data we manage for clients and our knowledge of your organization to improve your operational engine. By uncovering hidden insights, we generate innovations that result in business growth.
"We had evaluated a number of companies for the projects but finally settled for SPB on the basis of their technical competency & expertise. SPB's experience in their past projects conveys all round expertise."