“Get ahead, with SPB Corp’s feature rich and flexible communication and collaboration services”

An organization’s success mainly depends upon its ability to communicate and collaborate effectively with people,both inside and outside its network, for business success.Today’s business environment, driven by globalization, technology, mobility and flexibility should enable organizations to cope up with rapidly evolving technologies, consumerization of IT, proliferation of smart phones and the increasing adoption of Bring-Your-Own-Device (BYOD) to create a host of new opportunities and challenges at workplaces.The global workforce is demanding flexibility to adopt Best of the Breed Unified Communication and Collaboration technology to its workplace which is driving the need to create seamless organization and a culture of collaboration which can break the constraint of time and space.


The Need for Unified Communication

Today’s organizations which are in a constant lookout to increase productivity, accelerate innovation or improve customer experiences, building and streamlining quality connections between people and the information they need is key. In this age of Cloud, Virtualization, BYOD and Desktop Virtualization where organizations are integrating new architecture through sophisticated and secure technological solutions over virtualized platforms, Unified Communications and Messaging has become an utmost necessity. Organizations have a global footprint and communications using data, voice and video which are critical to day to day operations and Enterprises are looking at unification of such communication tools and integration with the services tightly linked to the user. Such a unification of different islands of communication across platforms, software and endpoints offers a consistent unified user interface and user experienceseamlessly transforming your business to a next generation enterprise.



SPB Corp’s modular portfolio of Unified Communications services–and a complete range of innovative solutionshelpdriving a paradigm shift in organization’s communications in terms of both technology and economics. It’s rare to find a company that offers an entire suite of enterprise-quality communications tools designed as integral pieces of the the core business phone system and "purpose-built" VoIP business phone solution to ensure that all components worked with minimal configuration and maximum flexibility, to relieve IT departments (and their budgets) of the cumbersome, complicated and redundant tasks required by systems. With our experts team we always follow a methodology of deploying Unified Communication solution for an organization as,

  • Design: based on organizational requirements, we design Unified Communication architecture such that it leverages Cisco, IBM and Microsoft products as well as products from additional OEMs
  • Deployment & Test: Once the design architecture has been approved we Prepare our Unified Communication Solution for testing and deployment as per the acceptance plan
  • Installation and Configuration: communication solutions including VoIP, IM, and presence; messaging solutions –such as email, SMS, voicemail and FAX
  • Integration of multiple tools

Our Unified Communication is a cloud-based platform that enables operators to host a complete Unified Communications portfolio, including business voice, video, messaging, presence and corporate directory for enterprisesproviding flexibility and ease of accessibility has become the most essential advantage any business requires to stay competitive in the market.Working together, we can help organizations move beyond the legacy-bound methods and limitations of the past with a globally consistent approach that successfully embraces the business goals.




Benefits of SPB Corp Unified Communication

SPB Corp’s Unified communication follows a methodology that unifies separate modes of communication such as Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration into a single, combined user experience in one interface, that expand the way your organization communicates and collaborates with employees, partners, suppliers and customers. Our Unified Communication as a Service (UCaaS) solution offers Unified Communication in a 'Pay-Per-Use' modelso you can better predict costs and pay for only what you use without needing any additional investment or expense.

At SPB Corp we believe that, success of deploying Unified Communications and Collaboration Solutions in an enterprise is not just about saving infrastructure costs but, to reduce capital expenses and control operational costs while giving you a high-availability, highly secure solution delivering business values.The key benefits of our UC Solutions are:


OPERATIONAL BENEFITS :

  • Zero Capital Expenditureand One bill plus predictable cost of converged networks and IT management
  • Rich presence
  • Instant & unified messaging, first-rate Call control and multimodal communications
  • Modular pricing&Pure Opex model i.e. pay-as-you go
  • Enhancing brilliant Speech access and personal assistant offering best Conferencing-audio, web and video service
  • Free up of skilled resources to work on more strategic projects — clients can focus on core areas strategic to their business

PRODUCTIVITY BENEFITS :

  • Improved customer experience and satisfaction Enhanced user productivity,
  • Improved staffing management
  • Best of the breed Unified Communication Solution with improved collaboration between employees resulting in improved productivity
  • Software to enable seamless Business Process Integration to lower TCO (up to 40% cost savings), and improved ROI of end-to-end UC environment and operations
  • Increased user efficiency and reachability with no major upfront investment in infrastructure

STRATEGIC BENEFITS :

  • Reach beyond the enterprise borders and improve customer interactions (B2B and B2C).
  • Improved real-time collaboration between dispersed teams,
  • Rapid problem resolution, Faster decision-making
  • SLA based service ensuring quality service and improved user satisfaction
  • Highly scalable &state of the art data center providing excellent resiliency
  • Flexibility - A service which can change with your business needs
  • Up to 25% cost reduction (agent counts) and/or higher revenues from contact center environment through optimization, self-service, automation, and targeted app development
  • 24 x 7 End to End monitoring and management

Business Challenges

Identifying the key business challenges is important for the success of deploying any Unified Communication solution to help organizations in resolving challenges and foster business growth. Since Unified Communications nowadays, lie at the core of the business strategy, we help organizations focus on three main business challenges in its approach to reach unprecedented levels of personalization and control to help Communications platform increase collaboration and maximize business efficiency. Firstly, across public and private sectors, creating and deploying a Unified Communications strategy is constantly evolving and the associated expenditure is under continual study. Finance and technology professionals are continually seeking ways to leverage existing assets while enabling an advanced and reduce the cost of operations without compromising seamless connectivity, quality and business growth.


Identifying the key business challenges is important for the success of deploying any Unified Communication solution to help organizations in resolving challenges and foster business growth. Since Unified Communications nowadays, lie at the core of the business strategy, we help organizations focus on three main business challenges in its approach to reach unprecedented levels of personalization and control to help Communications platform increase collaboration and maximize business efficiency.

Firstly, across public and private sectors, creating and deploying a Unified Communications strategy is constantly evolving and the associated expenditure is under continual study. Finance and technology professionals are continually seeking ways to leverage existing assets while enabling an advanced and reduce the cost of operations without compromising seamless connectivity, quality and business growth.

Secondly, phone systems with unified communications (UC) built in,integrate all the key components for robust business communications—voice, email, instant messaging, presence (i.e., being able to check the availability of a co-worker), calendaring, video and audio conferencing desktop sharing—into one seamless package.CIO and CFO teams find ways to cut through the complexity of technology practice. Every new technology incorporated into organization’s communication assets should become a source of business advantage. The more agile, flexibilble, scalable, efficient, user friendly & mobile, your UC business solutions are, the more you gain through business deliverables.

Thirdly, and most importantly, is the workspace experience of your workforce. Initiative, personal responsibility and a desire to work collaboratively enables IT staff to focus on driving your organization forward, instead of having to spend time managing, maintaining or upgrading your unified communications and collaboration systems, the characteristics of a truly productive workforce. These characteristics are now underpinned by your approach to communication and collaboration technologies.

From all three perspectives, SPB Corp’s Unified Communications Services and Solutions are now a must for any forward-thinking business.

Unified Communication as a Service Offering

SPB Corp offers end to end services across hardware, software and service portfolio necessary for enterprises looking for a scalable, secure and unconstrained platform on which they can build their voice, video, computing and data services, as well as service providers in need of high capacity international data transit and infrastructure.Our services include identification of business needs, reasons for lack of UC adaptation, suggestions/solutions addressing the needs and final stage of deployment offering a Quick, Easy and Modular roadmap to adopting Unified Communication and Collaboration for the organization.

Our Service portfolio includes;

  • One Voice – integrated business quality voice with PSTN connectivity and optional extras including: Inclusive call packages & Call Forward Protection for inbound resiliency.
  • Integrated Video Conferencing: Enable collaboration within organization and outside connect customers and partners through high quality video conferencing solutions(integrated VoLTE, video and Wi-Fi Calling) Provide network virtualization, SDN and WAN optimization over converged network solutions
  • Architecture audit, BAU Support and hosted contact centres for System design, Deployment, integrationand upgrades.
  • Business Messaging Connecting email, voice and collaboration applications on premise or cloud, aligned with consumer evolved messaging for global reach
  • Fast TTM and low TCO – re-using investments in consumer IMS deployments enabling Monetization of LTE and VoLTE investments
  • Support for connecting PBX’s to the telecom network (SIP Trunking), and to upsell other Mobile UC services.
  • Contact management with corporate directory integration and presence services through Skilled and specialized UC NOC personnel review incoming alerts and log files to quickly pinpoint an issue and proceed to remediation and to take corrective action.
  • Industry-standard 24×7 alert monitoring checks the availability and performance of VoIP systems, hardware errors, QoS, call statistics, and hardware & software.
  • Provide support over vendor escalations to ISPs or telcos for issues related to internet, leased lines, or MPLS circuits in the event of link down, high latency, or high interface errors.
  • Location bandwidth usage analysis services&Circuit management services extends the alert or incident management responsibilities for telco circuit related issues (SIP, PRI, or Analog).
  • Resolve challenges with UC staffing such as that either lack of talented UC resources, or talented and expensive resources spending too much time on UC management and not enough time on strategic initiatives

SPB Corp’s UC Advantage

At SPB Corp, we offer an entire range of Unified Communication and collaboration service from a secure, cloud-based service to a world-class network to mobile capabilities. With world class technologies and infrastructure needed to succeed with overlapping layers of security and reliabilitythat lets you use existing network equipment and assets without needing expensive upgrades or additional investments. Backed up with in-depth UC Domain expertise, delivering services to customers in cities and countries around the world, you get access to the latest tools and features to improve your employees communicate and collaborate with the reliability that we’re known for. The key benefits of working with SPB Corp for your UC Solutions are,


  • Service level agreements (SLAs) that deliver 100 percent application availability.
  • Round the globe Presence
  • Flexible Delivery Model (Dual / Near / Offshore) with global scale,Intense collaboration and integration of tools and technologies.
  • broadest set of enterprise data and voice capabilities and the largest international footprint
  • Tailor made audit and assessments that reduces cost associated with operations and management of UC solutions
  • superior user experience, leveraging the operator brand and strengthens business relationships
  • End-to-end visibility that enables expansion and extension to meet evolving business needs, providing the best investment protection
  • Proven transition and support models with 24x7 support coverage

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Testimonials

  • Russel Reagan CCD Realestate

    "We had evaluated a number of companies for the projects but finally settled for SPB on the basis of their technical competency & expertise. SPB's experience in their past projects conveys all round expertise."

  • Steven gerrard Molt BVG

    "We had evaluated a number of companies for the projects but finally settled for SPB on the basis of their technical competency & expertise. SPB's experience in their past projects conveys all round expertise."