“Digitising your business to help manage outsourced solutions designed to deliver measureable results including maximizing organizational benefits”

The current economic downturn has resulted in significant pressures for retailers to reduce costs and increase revenue while improving customer experience and loyalty. Customer centricity, Cost reduction and Multi-Channel mode of reaching out to customers have become the key drivers in the retail derive actionable insights that can keep you constantly ahead of the curve. By providing a seamless experience across channels, we help retailers understand their consumers better by deriving insights from their physical and digital footprints. Though retailers hold a unique position by physically being so close to their customers, the gradual shift in interest of modern shoppers from traditional retail shops to digital shopping has made it difficult for retailers to keep pace with raising expectations. Challenged by increasing globalization, diminishing customer loyalty and brand value, retail organizations however, are experiencing tremendous pressure to stay competitive.



At SPB Corp, we help retailers understand the "voice of the customer," then the customer relationship to prove a high correlation between customer experience and loyalty to evaluate how to enhance their customer interaction models in order to create an emotional bond. Today’s tech savvy shoppers are always well informed and make sure of getting the maximum value out of every penny spent, leading to constant change in their buying behavior. We strive to deliver such a superior shopping experience across customer preferred channels, achieving operational excellence throughout the business processes and empowering employees for customer centric service delivery. We strongly believe that, achieving differentiation, brand enhancement and focusing on the organization for Fast, Efficient, optimized and Flexible operations the core objectives of retail industry. With our extensive experience and relationships with various stakeholders in the retail value chain, we have the unique ability to deliver high-quality solutions that maximize value from internal services transformation, shared services, outsourcing and blended model strategies. Some of the hot competences we deliver to our retail customers include:


Our Retail Service Portfolio

At SPB Corp we optimize foundation IT operations in retail sector, increasing performance and agility, while driving out cost. For a retail industry, the need for timely and actionable business intelligence can be accomplished only by the way in which you share and act on intelligence which empowers your people and contributes directly to real brand value. By enabling the most trustworthy, efficient, and effective processes, we help retailers achieve higher service levels while reducing costs, thereby growing customer loyalty and brand strength. Our service portfolio includes:

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Testimonials

  • Russel Reagan CCD Realestate

    "We had evaluated a number of companies for the projects but finally settled for SPB on the basis of their technical competency & expertise. SPB's experience in their past projects conveys all round expertise."

  • Steven gerrard Molt BVG

    "We had evaluated a number of companies for the projects but finally settled for SPB on the basis of their technical competency & expertise. SPB's experience in their past projects conveys all round expertise."