“Delivering unmatched business value to customers through a combination of process excellence, quality frameworks and delivery methodology innovation in ITES”

Information Technology (IT) is one of the world’s fastest growing economic activities, which envisages easier flow of information at various levels in the desired pattern.Organizations around the world need to focus on this and provide premium services to customers in order to maintain their business which calls for a massive investment in technology and manpower.The Information Technology enabled Services (ITeS) sector has made significant contributions to IT Business today .The most important aspect is the Value addition of IT enabled service where, the value addition could be in the form of - Customer relationship management ,improverddatabase, improved look and feel, etc.IT Enabled Services (both voice and data) allows us to offer high quality, cost-effective solutions that deliver a rapid return on investment.

IT Enabled services (ITES), also called web enabled services or remote services or Tele-working, covers the entire gamut of operations which exploit Information Technology for improving efficiency of an organization. SPB Corp offers a comprehensive set of ITES- Business Process Outsourcing services across a wide range of business verticals such as, a wide range of career options that include opportunities in call Centre, medical transcription, medical billing and coding, back office operations, revenue claims processing, legal databases, content development, payrolls, logistics management, GIS (Geographical Information System), HR services, web services etc. We consider ITeS as a tool which can be effectively utilized as a medium to greatly enhance the quality and standard of sound IT infrastructure with communication as a backbone, which is identified as high priority area.

The majority of application areas where our services are currently extended include,From strategic ITES advisory services to services across the application space and infrastructure space–SPB Corp is the right partner for you, irrespective of where you are and what your needs are.

Business Values Addressed

Being in the IT and ITES industry, we have a thorough understanding that changing economic and business conditions, rapid technological innovation, proliferation of the internet and globalization can lead your organization to encounter a wide variety of risks and challenges in the endeavor to create and maintain a seamless, successful, sustainable and scalable business. In order to meet their need for high quality and cost competitive technology solutions, we do face some business challenges and are handled with ease, as stated below,

• Ability to create and maintain a truly world class proven global delivery model which would allow your organization to provide services to customers on a best shore basis which require round the clock execution capabilities across multiple time zones, access to a large pool of highly skilled technology professionals and aknowledge management system to reuse solutions where appropriate
• Develop and expand a strong, comprehensive, best in class end to end solutions and service offerings in order help your clients gain market differentiation or competitive advantage and thus capture a greater share of your client’s technology budgets
• Ability to scale when the opportunity arises. This would require constant investment in infrastructure and rapidly recruit, train and deploy new professionals
• Manage revenue and expenses during economic downturn, enhance your organization’s capacity to withstand pricing pressures, commoditization of services and decreased utilization rates
• Manage exchange rate volatility and counter party risk in treasury operations
• Expand your client list across business verticals to reduce over dependency and risk of losing substantial market share
• Maintain superior and sophisticated project management methodology in line with global quality standards and ensure timely, consistent and accurate execution to achieve highest client satisfaction
• Ensuring successful integration of inorganic growth opportunities that your organization may undertake from time to time across geographies

Service Portfolio

At SPB Corp, we offer a broad span of services to meet end-to-end business requirement offering, great potential to set latest standards for your business and provide an easy accessibility to IT Enabled Services to clients across different industry verticals. Some of the key offerings in our service portfolio includes,

• Programming
• Project & Program Management
• EAI/BPM & Data Mining / Analytics
• Business Development /Analysis
• CRM & Systems Administration
• Network / Infrastructure
• Call Centers
• Electronic Publishing
• Medical Transcription
• Data Centers
• GIS Mapping
• Portals
• Enterprise Resource Planning (ERP) & Enterprise risk management (ERM)
• Knowledge Management & Archiving.
• Tax and regulatory services

SPB Advantage

The key advantages you will be enjoying while working us are listed below,

• Service Provider benefits: Home service providers (mobile or landline) capture new revenue streams instead of losing them to international operators.
• The platform enables service providers to charge their subscribers for the trigger call (USSD or IVR) or offer it as a benefit to their customers and take the cost on themselves.
• Our IT and ITES practice teams have honed the means and resources to assist both established and emerging enterprises alike to succeed in dynamic markets
• The service supports multiple call attempts in a single call-back session.
• Ensures rapid time to market.

• Operates over any network.
• Supports both wireless and landline, prepaid and postpaid subscribers.
• Provides cost effective services for clients across different industry verticals.
• caters to some of the leading IT and ITES companies having global presence
• Our professionals have the necessary vision, experience, industry insights and innovative approaches to provide clear and practical advice to companies in this sector to help them navigate in markets that are rapidly consolidating