“Our customer centric infra management solutions a powerful blend of “Agility,” ‘flexibility,” ‘mobility,” and “efficiency”, obliging enterprises to further rethink the way they do business”

Server sprawl, Storage needs and Network equipment interoperability are unsaid expectations from any IT infrastructure which leads to Operational excellence and resilience.Each play a critical role in differentiating an existing service from the competitionlead to soaring capital equipment and operation costs and low service quality.

Besides, running in an ‘always-on-always-available’ mode, clients embrace the digital world and expect its IT infrastructure to be robust yet agile enough to incorporate changes that cater to the market and technology upgrades. The paramount importance of any enterprise with larger business goals is the ability to transform quickly encouraging automation and open compute. In recent times with the emergence of cloud computing, virtualization, and mobility urges all major ITclients to have an IT partner with a structured approach in delivering highly efficient data center management services.

SPB Corp with its expertise, best practices and a consulting-led approach offers a suite of Remote IT Infrastructure Management Services (IMS) of high reliability, responsive, flexible and proven solutions that helps taking the performance of your data center to the next level.

Engineers at SPB Corp’s Centers of Excellence apply their knowledge and platform expertise to design and manage data centers across heterogeneous platforms in an agile manner that allows for better integration with the existing processes and operations at optimum costs.

Leveraging its multi-shore capabilities, SPB Corp helps enterprises implement virtualization and standardization initiatives, and migrate systems and applications to the cloud with 24x7 global management support. We are the perfect blend of old and newwith the unified experience of earlier engagements, refining our expertise across includes infra consulting, data center, end user computing, enterprise networking, enterprise security, IT infrastructure operation management and transformation services.

Our engagement model is completely customer centric which enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructurethat drive business process.

METHODOLOGY (make it in to a flow diagram)

RIMS Service Offerings

We have segmented our Infra Management Service portfolio as,

SPB Corp’s Content Management offers best services and solutions for each of your enterprise requirement.We can:

Professional/Consultancy Services:

• Solution Architecture and Design
• Infrastructure and ITIL Process Consulting
• Project and Program Management
• Assessment for migrating to cloud infrastructure.
• Infrastructure Optimization and Consolidation

Managed Services

• Proactive management through increased automation and seamless migration to new platforms
• Deploy and integrate leading industry enterprise management tools including Open Source applications for complete IT infrastructure monitoring and management.
• End to End virtualization and consolidation of servers, databases and networks.
• Process running within a defined SLA with a predictable operation cost.

Support Services

• 24x7 Monitor | Maintain | Manage
• Remote Support mission critical IT infrastructure including Server, Database, Network, Storage, Messaging and Directory.
• Onsite – Offshore Model
• Support for incidents and service requests
• Total Ownership of Support Services

Shared Services

• Driven exclusively from Offshore
• Enterprise Backup Management & Data Protection
• Easy Ramp up and Ramp down of resource
• No named resource support

SPB Corp RIMS Advantage

Our state-of-the-art Global network operation centers (NOCs) deliver services with rigorous standards of full redundancy, high availability, and uncompromising security. Our comprehensive range of remote infrastructure management services gives our customers the ability to reduce costs and improve service levels as stated below,

• Global knowledge base and Integrated Helpdesk with Center of Excellence
• Enhanced ability to adopt new technology and Simplified operations management & Focus on core competencies

• Globally recognized ITIL service delivery methodology and well-defined processes that focus on aligning the IT infrastructure to business imperatives
• Perfect blend of Technology and Process assessors with a wide choice of engagement models: OIC, shared, hybrid, SLA-based, and project-based
• Transparency and control with flexible IVR and ACD for custom phone call processing.
• Cost Efficiency: Drive down the IT Infrastructure cost by as much as 40%
• Complete automation at the overall process levels for Level 1 and 2 break-fix tasks and automation based fulfillment of IT service requests, i.e., user account setup, file
• Innovative Service Models - Shared services, Dedicated services, Pay as you use, Support service packs
• Proven support model with zero onsite resources for knowledge transitionand presence for support with, no single point of failure and contingencies at every level
• Improved IT Infrastructure uptime and productivity with Better Return On IT Investment (ROI)