“The better a business can manage the customer relationships, the better will be its revenue”

At SPB Corp we believe that, CRM is building a relationship between the company and the present and future potential customers.CRM helps businesses to gain an insight into their customers’ behavior and transform their business operations enabling, sustained competitive advantage and connected experiences to our customers.

We look CRM, not just a tool to measure operational efficiency but, as that rich, personalized, anytime and anywhere experience which customers expect.

Service Offerings

At SPB Corp, we offer end-to-end robust and comprehensive CRM services right from the initial stages of developing a CRM strategy through support of the CRM applications. Our service offerings are tailored to business process requirement which blendsin well with the Client’s existing system, user-friendly and serves the purpose of Customer Relationship Management

We work with a wide range of CRM products including Oracle CRM, Microsoft CRM, etc., and our key services include, devising CRM strategy, feasibility analysis, CRM implementation, upgrade, data migration and managed services.

SPB Corp’s CRM service offerings and benefits,

• Process first, technology next – ourtraditional CRM skills enables business process optimization through an inside-out and outside-in strategy
• Business Process Consulting– our consultants work in conjecture with customer’s team to analyze feasibility & technology requirement to application support leveraging our years of experience in building best of the CRM solutions.
• Strategy and Gap Analysis–we help customers chalk out a strategic CRM roadmap for quick realization of business benefits which in-turn provides us a detailed analysis of Gap between the processes and the platform of choice.
• CRM Implementation - Our full spectrum of CRM implementation services consists of business analysis, core configuration services, customizations, system integration and training. This empowers all the three-major CRM functional areas, sales force automation, marketing and customer service.
• Customization/configuration - With our comprehensive set of tools and frameworks, we help you optimize time to Go-Live considerably, thereby, achieve quicker ROI, relevant and timely communication with customers, reduce costs and increase productivity.
• CRM Integration –With our indigenously developed accelerators, tools and frameworks, we help you integrate your CRM platform with a plethora of back end enterprise / legacy / middleware systems.
• CRM Upgrade Services –Our Upgrade Services team works hand in hand to assess business benefits & impacts of the upgrade like new functionality, training needs, business data needs & business simplification opportunities. Our Upgrade Services team, apply their proven upgrade methodologies and processes to ensure rapid upgrade timelines and 100% on-time delivery.
• QA and Testing Services - Our proven expertise in testing methodologies covers a wide range of domains such as functionality testing, regression testing, load/performance testing, integration testing, user acceptance testing and multi-lingual localization testing to enable global-rollouts of CRM implementation.
• CRM Support and Maintenance -To reduce operational and maintenance costs, we offer high-quality 24X7 supportwith strict adherence to Service Level Agreements (SLAs). We offer multiple support and maintenance services such as, technical support, bug fixes, performance tune-ups and ongoing enhancementsbased on structured Six Sigma approach.